Home/Retailer & Customer Support

We help you
launch your store online

Providing you support at every step: Onboarding, growing your business
and helping your customers

Rosie's e-commerce experts assist you through:

produce-aisle-in-grocery-store

  • Set-up

    Starting an e-commerce site or switching from another provider is complicated.  We remove the hassle and make the set-up easy

  • Launch

    Rosie's skilled onboarding team guides you throughout the whole process to ensure you launch your e-commerce site and mobile app

  • Growing your business

    Rosie account managers will meet with your team regularly to help you set your sales goals and grow your business.

Portrait of happy female sales assistant in a grocery using tablet-rosie-application

Rosie champions your growth
and success at every step

For Rosie’s Enterprise and Professional tier partners,  after you launch your store, our Account Management team will work closely with you and your store teams to identify and achieve your e-commerce goals. 

Account managers meet with you regularly to:

  • Communicate e-commerce best practices
  • Review your e-commerce ROI
  • Help you assess your current customer base
  • Identify opportunities in your trade areas to acquire new customers to help your store grow a profitable online shopping service

Customer support that delivers delight

Rosie’s award winning customer support team is ready to help your customers shopping online and our retailer partners 7 days a week.

Telephone

Live chat

Email

Best-in-class customer service

The Rosie support team saves its retailer partners thousands of dollars a year in first line e-commerce customer service, by eliminating hours of customer service desk requests.

  • 24/7 online shopper support center
  • 7 days a week US based support team available by email, chat, and phone
  • The most experienced e-commerce support team in the independent grocery space
  • Weekly live retailer trainings with live Q&A
  • 75+ interactive Help Center articles that help your shoppers with everything they need to shop online on desktop & mobile
rosie-application-excellent-customer-service-support

Guaranteed customer support satisfaction

With an average response time for chat as less than 1 minute, our Rosie Support team is ready to help you.

Monthly Customer Support Satisfaction Ratings for 2021

Monthly Retailer Support Satisfaction Ratings for 2022

Average Full Resolution Time for Shopper Support

What retailers think about our support

    • Richmond, VA

    Libbie Market

    “We’re in our second year working with Rosie, and 2020 was our highest YOY growth we’ve had to date, a result of being able to deliver outstanding customer service and local groceries to our community with all the Rosie tools and features.” Read review

    Rebecca Daniel

Ready to start selling with Rosie?

Contact our team so you can benefit from the independent grocery industry’s leading retailer and shopper support team.

Get started